FAQ
Below are a list of Frequently Asked Questions about our products and our services if there is something you would like to ask our Technical Team a question which is not covered below please email us or fill in an online form.
1. How do you install (rake) panels on undulating ground?
2. What happens at corners?
3. How can I get prices for your products?
4. Do you install the fencing? If not is there a list of approved contractors?
5. Do I get all the fittings I need?
6. What is the lead time on specialist products?
7. Do I need planning permission?
8. What is the carriage or delivery charge?
9. Is there a minimum order value?
10. I deal with other sections of Expanded Security Products such as Timloc etc. Does this mean I have to have a separate account with you?
11. Can I pay by Visa?
12. Is there any discount if I order more?
13. Where are you based?
14. Do you have any local agents / depots near to me?
15. Is your fencing the same as Weldmesh?
16. How long have you been manufacturing expanded metal?
17. How far do the posts go into the ground?
18. What does 4095, 2089 relate to?
19. Can I have a written specification for your….fencing system etc?
20. Do you have any sites I could look at that are local to me?
21. Can I have a drawing of your gates?
22. Who is my local Area Sales Manager?
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Q. How do you install (rake) panels on undulating ground?
A. To see how to install our fencing on undulating or sloping ground click here and visit the technical downloads section and download the relevant fencing installation sheet.
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Q. What happens at corners?
A. Follow the link to the technical downloads section and download a fencing installation sheet eg.
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Q. How can I get prices for your products?
A.Click here to contact us for a copy of the current price guide.
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Q. Do you install the fencing? If not is there a list of approved contractors?
A. We have an approved list of contractors with bases covering the UK. Please contact us for more information.
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Q. Do I get all the fittings I need?
A. We supply all fixings relevant to the fence, mesh fixings and post fixings. But because installations can vary vastly with regards to location we are unable to supply bolts to fix to floors or walls. We will, however, always try to recommend the correct type of fixing you should use if the correct information is supplied.
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Q. What is the lead time on specialist products?
A. On average specialist products take between 3 to 5 weeks for manufacture and delivery but because specialist products are made on a bespoke basis timescales for manufacture and delivery can vary. Please contact us for more information.
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Q. Do I need planning permission?
A. Always consult you local planning authority before installing any security perimeter
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Q. What is the carriage or delivery charge?
A. Carriage charges vary, please contact us for an accurate price.
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Q. Is there a minimum order value?
A. For non stock items there is a minimum order value of £400. If stock items are ordered and the value is below £400, this can be overcome by a £50 administration fee. Please contact us for further details before continuing with an order.
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Q. I deal with other sections of Expanded Security Products such as Timloc etc. Does this mean I have to have a separate account with you?
A. Yes
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Q. Can I pay by Visa?
A. Yes, we accept most major credit cards.
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Q. Is there any discount if I order more?
A. Please contact us before continuing with an order.
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Q. Where are you based?
A. We are based in Hartlepool. If you would like a map of how to find us click here.
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Q. Do you have any local agents / depots near to me?
A. We ensure competitive pricing on all our products by allowing you to deal direct with us, the manufacturer. We do not make fencing for any third parties ensuring you get value for money and a high quality product.
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Q. Is your fencing the same as Weldmesh?
A. Weldmesh is manufactured from a different process to expanded metal. Our product is made from a single piece of metal and so has no weakness in joint areas. Click here for more information on how our products are made.
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Q. How long have you been manufacturing expanded metal?
A. We have been making expanded metal mesh for over 100 years.
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Q. How far do the posts go into the ground?
A. Click here to view or download our installation sheets which include detailed information on post depth. etc.
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Q. What does 4095, 2089 relate to?
A. Click here for mesh reference information.
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Q. Can I have a written specification for your….fencing system etc?
A. For full specifications on a wide selection of our products take a look at our specification sheets. If you would like information on our products why not take a look at our product section or download a copy of our brochures. If there is still a question you would like please contact us. Our address and contact details are also displayed at the bottom of this page.
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Q. Do you have any sites I could look at that are local to me?
A. We have manufactured a large number of fencing products which are installed all over the UK. If you would like to see an installed product then please contact us. We will be happy to either prepare you list of sites for you to visit at your leisure or alternatively we can arrange for a sales representative to organise a meeting.
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Q. Can I have a drawing of your gates?
A. Drawings of our fencing are available in our installation sheets which can downloaded or viewed in our technical downloads section. If you would like any further drawings please contact us.
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Q. Who is my local Area Sales Manager?
A. To find a representative from our company who covers your area please click here.
